“It would be better if everyone would work together as a system, with the aim for everybody to win.” W. Edwards Deming

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In today’s “Organizations as Usual” environments businesses of all types suffer losses from blind spots, commonly accepted levels of delays, mistakes, and firmly entrenched silos.  Common symptoms include, high turnover of personnel, internal competition, over reliance on checks and procedures.   All of which result in lower and lower employee engagement.  Using traditional means to manage resources, including time, money, equipment, and above all people seems to make things worse, not better.  Seeking fixes outside the organization, looking for what was obviously successful elsewhere but seems to not quite to fit, increases frustration and cost.   


What is missing for those using the “Organizations as Usual” focus on Things Gone Wrong is the capacity and ability for leaders to manage their enterprises as a system, achieved during transformation to an “Organization as Unusual.”  This comes from a shift in focus onto exploiting interdependency, not unknowingly falling victim to managing tasks, leading to lower local, yet higher overall costs.  Such a dramatic change in the “Unusual” direction enables organizations to restore joy and meaning in work and as a result secure the engagement of the people who are vital to the sustainable success of the business.   For those held to account for decisions made that affect the business as a whole and this is particularly relevant.  The obligations on PCBUs go beyond being able to show they have said something is being done, they must demonstrate they know what is being done.  Recent high -profile prosecutions initiated by WorkSafe and the failures of governance in some iconic companies show this is an issue for all NZ businesses.


InThinking-NZ offers a workshop to describe how leaders at all levels can both understand and manage systems, variation, people (psychology), and knowledge, the four interdependent elements of the Deming Philosophy plus their interactions, revealed through a series of “Organization Simulations.”   You'll hear from Dr Bill Bellows, member of The Deming Institute’s Advisory Council and Chairman of the Deming Prize Committee of the American Society of Quality, on the relevance and application of “Deming” in today's complex world.  It has been widely attributed to Einstein that in order to get different results there is a need to think differently, this workshop offers opportunities to learn how to both develop new thinking and apply it, but perhaps most importantly of all how to prepare the foundations for innovation to be in place before applying tools and methods, thus enabling more successful outcomes.


This focus of this 1-day program is on the foundations of teamwork and the connecting power and potential this provides to all organizations. Working together is fundamental to providing the ability to continuously improve how to operate better.  Towards this end, individual and group proficiency in the principles and examples of "thinking together” is fundamental to organizations that “work together, learn together, and think together” and how they share and deploy resources.  In the new economy, the systemic utilization of resources will be a necessary condition; fundamental to how all organizations operate.  This powerful new framework, enables leaders to better manage their resources, including, but not limited to, time, money, knowledge, equipment, and ultimately people.  

Additional information

Learning Objectives:  Attendees of this seminar will;

 Understand the leadership skills for managing interdependent actions, as defined by an evolving understanding of W. Edwards Deming’s System of Profound Knowledge.

 Learn how to discover opportunities for moving from the "Old Economics" of managing actions (parts, tasks, and milestones) to the "New Economics" of managing interactions

 Discover how traditional management systems are designed to manage an endless list of symptoms, resulting from not knowing how to lead with a “systems view”

 Gain an appreciation of two fundamental modes of thinking which operate in our blind spots, an awareness of which allows for shifting from a focus on “silos” and “big problems” to “synergy” and “great opportunities” (for investment)

 Recognize the competitive advantage of understanding the differences between Compliance Excellence (a focus on Actions, in isolation) and Contextual Excellence (a focus on Actions, viewed as a system, also known as Interactions)

Who Should Attend

Aim: For attendees to understand and begin applying Dr. Deming's System of Profound Knowledge to lead and manage their organizations


Audience: leaders at all levels of organizations, small and large, including industry, government, education, healthcare, and non-profits

Event Information

When:  Friday 27th September, 2019, 9am start (all day event)
Where:  Hutt Valley Chamber of Commerce, level 3/15 Daly Street, Lower Hutt
Fee:  $1,000 +GST - light lunch provided
RSVP:  Click on register word above.

Presented By

Click here for the full profile on speakers:


Charles Tortise & Dr Bill Bellows