Presented by:  Hoani Te Pou

Telecommunications Dispute Resolution Service (TDR) assists more than 2,000 consumers and small businesses a year in resolving complaints with their telecommunications providers.  Over the last 11 years, we’ve learned a thing or two about the best way to handle complaints.  Come along to this interactive session and learn some top tips for how to handle complaints from your customers.  Topics covered include how to set up an easy complaints process, how to recognise complaints, and what to do about them.

Hoani Te Pou is Client Manager of Telecommunications Dispute Resolution service (TDR), a free and independent service that helps resolve phone and internet complaints. As part of his role, Hoani facilitates the resolution of complaints between telecommunications providers and their customers.  He also works closely with the TDR Council and telecommunications providers who are members to ensure the smooth running of the service.

Telecommunications Dispute Resolution is managed by FairWay Resolution Limited. Hoani first joined FairWay in 2017 as a Resolution Coordinator in the Family Dispute Resolution service before moving into Telecommunications Dispute Resolution.  He previously has previously worked as a Deputy Registry for the Ministry of Justice.

Date:  Tuesday 7th May, 2019, 12.30pm-1pm
Where:  Room 3, Lower Hutt Events Centre, Laings Road, Lower Hutt
Fee:  Free to attend - register using  register (under action word) at top right side of this page
More Info:  Click here for more information - Presentations are held across 4 seminar rooms, throughout the day starting from 10:30 am and will run for approximately 30 minutes.