ONLINE WEBINAR

Personal assistants and secretaries are some of the most important people in any organisation. This course empowers them with the skills and techniques to become even more efficient, productive and professional.

The Foundation Skills for Personal Assistants and Secretaries Training Course provides personal assistants and secretaries with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.

This practical training course provides techniques you can really use!

In this course, participants will:

 Become highly organised using smart, efficient systems
 Learn to manage time more effectively & strategically
 Master prioritisation of time, complete all important tasks and help their manager do the same
 Learn highly effective verbal and nonverbal communication techniques
 Become more proactive and empowered in their role
 Learn to communicate more effectively with their manager
 Gain an insight into the importance of caring for themselves
 Learn how to make the most of their 'Team of Two'

Course Content:

Lesson 1: Getting Organised (Part 1)
Dealing with Email
Managing Electronic Files
Keeping Track of the Paper Trail
Making the most of Voice Mail

Lesson 2: Getting Organised (Part 2)
Keeping your Workspace Organised
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to your Toolbox

Lesson 3: Managing Time
Managing your Time
Keeping others on Track
Maintaining schedules

Lesson 4: Getting it all Done on Time
Prioritising
The secret to staying on Track
Goal setting

Lesson 5: Special Tasks
Planning small Meetings
Planning Large Meetings
Organising Travel

Lesson 6: Verbal Communication skills
Listening and Hearing: they aren't the same
Asking Questions
Communicating with Power

Lesson 7: Non-Verbal Communication skills
Body Language
The signals you send to Others
It's not what you say, It's how you say it

Lesson 8: Empowering Yourself
Being Assertive
Resolving Conflict
Building Consensus
Making Decisions

Lesson 9: The Team of Two
Working with your Manager
Influencing skills
What to do in sticky situations

Lesson 10: Taking Care of Yourself
Ergonomics
Stress Management
Dealing with a Heavy Workload

When: Monday 17th August 2020
Where: Online
Time: 9am - 4pm
Fee: $395+GST

Click here to learn about how Auldhouse can deliver this workshop to you in the comfort of your own home or workplace.